Service & Delight Customers
Get a competitive edge by offering prompt customer service over email & mobile. All this without requiring any manual intervention thereby delighting customers!
over SMS & Voice
Onboard New Customers
Schedule an automated series of Email & SMS campaigns with varying frequency to welcome customers and guide them on do’s & don’ts and other relevant differentiating information. Several studies have highlighted high engagement rates for Welcome series.
- Automated series of email & SMS/Voice campaigns
- Detailed Mobile campaign reports (delivered, undelivered, call duration & others)
- Detailed Email campaign reports (sent, opens, clicks & bounces)
Provide the desired information instantly by eliminating long waiting time for a customer service associate to respond to telephone call and emails
- Store/Branch/ATM locator over SMS
- Prompt & instant automated responses over SMS & Voice
- Account Balance & other information over SMS & Missed Call
Click to Call/Connect
Give customers the option to request a call back to get their queries answered thus eliminating the waiting time while calling on the customer service number
- Enter contact number on web or SMS to a particular keyword
- Receive a call-back soon